Shipping & Delivery Policy

Last updated: January 2024

1. Delivery Areas

We currently deliver within a 5km radius of our location at Alkapuri-RK Puram Rd, Hyderabad. Enter your address during checkout to confirm if we deliver to your location.

2. Delivery Hours

Our delivery service is available:

  • Monday - Sunday: 11:00 AM to 11:00 PM
  • Last order for delivery: 10:30 PM

3. Delivery Fees

Delivery fees are calculated based on distance:

  • 0-2 km: ₹20
  • 2-5 km: ₹40
  • Free delivery on orders over ₹500

Fees are displayed during checkout before payment.

4. Delivery Time

Estimated delivery times:

  • Standard delivery: 45-60 minutes
  • During peak hours (7:00 PM - 9:30 PM): May take up to 75 minutes

These are estimates only. Actual delivery time may vary depending on traffic, weather, and order volume.

5. Order Tracking

After placing your order:

  1. You'll receive an order confirmation SMS/email
  2. When your order is out for delivery, you'll receive another notification
  3. You can track your order status by calling us at 062811 57771

6. Delivery Instructions

To ensure smooth delivery:

  • Provide complete and accurate address details
  • Include landmarks if your location is hard to find
  • Ensure someone is available to receive the order
  • Provide a contact number that will be reachable

7. Failed Deliveries

If we're unable to complete delivery due to:

  • Incorrect address
  • No one available to receive
  • Unable to contact the customer

We will attempt to contact you. If unsuccessful, the order may be cancelled with applicable refund.

8. Contact Us

For delivery-related inquiries:

062811 57771

tumyumkitchen@gmail.com